• All sales are final. No refunds & No returns.
• We accept exchanges if the incorrect item was shipped.
• To be eligible for an exchange, you must first email within 5 days of your package delivery. Please email your full name, order number and reason for exchange to info@poeticskin.org.
• Upon receipt of your email, we will respond promptly and accordingly to make sure that you receive the product that you ordered.
• Poetic Skin is not responsible for lost/stolen packages. Please contact your carrier for further assistance.
• Your satisfaction is our priority. Please email us if you need further assistance with your purchase at info@poeticskin.org.

Peace & Blessings!